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CUSTOMER SERVICE



How to Place an Order

Note: all prices are in Australian Dollars

Many of our products are available for purchase using our secure online shopping cart system This system allows you to browse the site and add as many items as you like to your shopping cart. When you are ready you can check out and pay for your order using credit card. The system uses Secure Sockets Layer (SSL) technology to ensure the safety of the credit card transaction. If you need any help with the shopping cart system there is an FAQ here.

You are welcome to call us and order over the telephone. Our telephone number is +61 2 9416 2489 for international callers and (02) 9416 2489 within Australia.

Payment

Visa and Mastercard are preferred. If you wish you can also use the shopping cart system to submit your order and then send through your payment via cheque ( Australian Bank) or Australia Post Money order.
Note: we have a minimum amount on orders using Credit Cards as payment of $20.00

Postage

Postage costs will be added to the cost of every order. We prefer to use Express Post satchels within Australia. The cost for these is $9.00 - 500gram satchel & $16.00 - 3 kg satchel. The security of delivery on these bags is high as they can be traced if they are not delivered. Overseas orders will be insured and shipped via airmail or seamail. Contact us by email or by telephone if you would like more information on your delivery costs. Our telephone number is +61 2 9416 2489 for international callers and (02) 9416 2489 within Australia.

Privacy

We respect your privacy and will not release your personal details to any third party, except where required under Australian Law.

SHOPPING CART FAQ

Using Your Cart
Just like in a supermarket, Greta's Handcraft Centre provides you with a shopping cart. Once you've found an item you want, simply click on the "Add to Cart" button next to that product. If you wish to order more than one of that item you can specify the number you require in the Quantity box before you click the Add to Cart button. The item is immediately placed in your shopping cart, and will stay in your cart wherever else you go in the shop. REMEMBER You can always remove the item later if you change your mind.

Changing Your Cart's Contents
To see the contents of your shopping cart at any time, click "View Cart" from the menu on the left of the page. If you wish to buy multiple quantities of an item you have placed in your shopping cart, change the number in the "Quantity" window, then click the "RECALCULATE" button to confirm any changes. To remove an item from your cart, simply enter "0" in the "Quantity" window, then click "RECALCULATE". Remember , you must click the RECALCULATE button for the change to register.

Placing Your Order
When you are ready to place your order, go to the "View Cart" page and click on the GO TO PAYMENTS button. You'll be taken to pages where you can enter your address information and then to a secure page where you can enter your credit card details -- and then you're done!

Please note: If you don't wish to submit your credit card details online, you can also specify that you would like to ring through your credit card details, or post a cheque ( Australian Bank) or post and Australia Post Money order to pay for your order.

Ordering Problems
Older browsers lack the security features needed to view secure ordering pages. We strongly recommend upgrading to one of the latest Web browsers.

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